How to update your Brother firmware from a Windows® computer

How to update your Brother firmware from a Windows® computer


Welcome. Today we are going to look at
updating the firmware on your Brother machine. This video will cover multiple models
and operating system versions. Even though your machine may not match the model referred to on the screen, the overall
process will be the same. Updating thefirmware will cause some of the data in
your Brother machine to be deleted. Reset items include: secured print data,
caller ID log, Journal report, outgoing message or possibly more depending on
your models features. We strongly recommend that you read the installation
notes on the download page before running the firmware update tool. Please note, your firmware cannot be
updated if you’re using Printer Sharing and the Brother machine is connected to
a different computer or set to WSD port. Also your firmware must be
updated using a brother driver. Generic drivers will cause an error. First, print a test page to ensure proper
operation of your printer. A printing problem will prevent the
firmware from being updated so troubleshoot any print issues first. Go to www.brother.com/support and
download the firmware update tool. If a file download security window
appears, click Run Otherwise Browse to your download location
and double-click on the file. Other security windows may appear. Click
“Run” or “Continue” to proceed Choose your machine from the list and
click “Next” or “Continue.” The update process will require some
data about your machine to be collected. If you agree to share this data click “I
accept.” The process will also custom data to be deleted from your Brother machine.
Click “Next” to acknowledge this. If you receive a “Connection Failure” error ensure
that your Brother machine is powered on and connected. If your machine is
directly connected to a computer through a USB cable make sure the cable is
plugged in. If you are using a wired network ensure the network cable is
connected to both your machine and access point. If you’re using a wireless network make
sure your machine is connected to that network. Verify that your computer and
your Brother machine on the same network and that your anti-virus software and
firewall or temporarily disabled. If your Brother machine is password
protected you will need to enter the password and click “OK” to continue Once the update process starts it may
take up to 15 minutes to complete. Do not turn off the machine or restart
your computer until the process is complete. If your firmware is latest version
you’ll receive the “No Update is Needed” message. Click on “Done” to exit. Once the
update is completed you’ll receive the “Successfully Completed” message. Click on
“Continue” to update another machine or “Done” to exit. If the update process fails
due to loss of power or network connection try the process again. If the
process fails for unknown reasons verify that you are not using a generic
print driver or WSD port. For more tutorials, FAQs and videos, visit us
at www.brother.com Thank you for choosing Brother.

4 thoughts on “How to update your Brother firmware from a Windows® computer

  • It will be fantastic if some day Brother put the list of firmware on the website in the rigth format (.djf) and the respective software to use when the main PCB is remplaced. Other wise the next time send me a brick in a box, it will be the same result.

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