The Biggest Problem Clients have With Software Developers

The Biggest Problem Clients have With Software Developers


Hey, this is the Daily Overpass! My name
is Eric and I make apps. Now today, I want to talk about the biggest problem
clients have with their software developers. Okay, so sometimes, we take over existing
projects. So, I’ll get a phone call from someone, they have seen one of the videos and they’ll say, “Hey Eric, I’ve got this
project the developers are 90% of the way done and I just lost confidence in
them. They’re not answering my emails anymore, “Can you please have a look at it?” And so, I really prefer not to work on something, especially if they say
it’s 90% of the way done because they think it’s gonna be really inexpensive
to fix it. Most of the time, it requires more time to get to grips with
a code that’s already out there, especially if there’s loads of code, than
it does to actually fix the thing. But we’ll have a look and we’ll talk to them.
One of the questions I always like to ask is, “Why are you leaving your
previous developers?” You know, because I’m curious. I’m curious why would they go
with us? Maybe we might be the same, everything. And based on all the
conversations I’ve had, and I’ve had many over the last several years, the biggest
problem that clients have with their developers is communication. Most of
the time is because the developers are not emailing them back. That’s the
biggest complaint I hear. “Eric, I ask the developers questions and they used to
answer my questions, but now, they won’t answer me.” And happy – being a
developer on the one side of that, I know exactly what that’s like. Somebody
sends you a question like you’re just sitting there, you’re getting on with
your work and they get a question that’s a real hypothetical like, “how much
would it cost to change this to that? How much would it do this? Would it
be possible to do this? Would be that?” And it requires mental effort and a lot of
times, you don’t have that. Sometimes, you read these emails when you’re like
like at the gym or on the train or whatever, and it could be really
difficult to put the thought into it. It’s not like – it’s not like asking what
your favorite color is you just answer it right away. It’s like I need to give
this some though,t so yeah, let’s think how we could do this. Everyone to say how
much this would cost, everything. And quoting is always difficult. It requires
a lot of mental effort. So, one of the things that we’re trying to do is
to respond to these questions more frequently. I have one developer.
I have one development company that I work with that and regardless of the
emails I send them I always get an email back within a couple of hours. Not
usually – not what the answer to the questions, usually is just by the owner
of the company and it says, “Eric, thank you very much for your question. I’m
gonna check with the developers and get back to you.” And it could be like
three or four days before I hear back from them. But I know that they got the
email. I know that it’s out there. I know that it’s being dealt with as opposed to
when I send to other development companies. I get nothing, just silence
and you don’t even know if they got it. Check the read receipt if you
have it or whatever you think. I know they read that email but either they’re
just ignoring it or it’s not there and even if you can’t respond to it right
away say, “Hey, this is still on my to-do list to check into this kind of thing.”
And then also to explain that this is a very difficult question. So like an
example is, how difficult would it be to move this from this platform
over to SharePoint or how difficult would be to to change from this model to
that model if take this iOS app and move it to Android, that kind of stuff. It
really requires a lot of looking into it. So anyway, so in my opinion, the biggest
problem that clients have with their developers is always communication and it’s also it’s the problem I have with my developers too. And I think it’s
all over and if we could just respond quickly to more emails. Things would be
better off. Anyway, just my thoughts for today. Let me know what you, guys,
think. I mean, if you hire developers do you have that kind of problem? And
anyway, that’s it for today. I’ll talk to you, guys, tomorrow.

8 thoughts on “The Biggest Problem Clients have With Software Developers

  • Communication is key! Letting people feel included can really make a person connect to you and consequently the company.

    Thanks for the insight as always Eric!

    I plan to reach out to you soon!

  • Two questions Eric. 1) How much money can we expect from 87K active installs as on Ear Agent app 2) What chrome extensions do you use or recommend.

  • Eric, just saw some of your videos for the past months. I noticed that you follow your app finances in a spreadsheet which has got to be a hassle. You're gonna love me for this tip: www.appfigures.com! It sync all of your app and ad accounts and you can easily see downloads, ad impressions, app revenue (net profit from IAPs and ads). I check mine every day – like you do with Admob 🙂 And thanks for the videos and for being transparent with your numbers – it's super helpful!

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