UCI & Duo Security: Enrolling in Multi-Factor Authentication (Software Token)


UC Irvine uses multi-factor authentication
to protect your sensitive data through a third-party application called Duo Security. Accounts with multi-factor authentication
have an additional layer of data protection because they require at least 2 factors to
gain access: something you know (your password) and something you have (your smartphone or
a physical token). This combination greatly reduces the risk
of your account being compromised via a stolen or guessed password. You can enable Duo using either a software
or hardware token. In this video, we will cover the enrollment
process using a software token. The software token will reside on your mobile
phone in the Duo Mobile app. If you prefer not to use your mobile phone,
you can opt to use a hardware token, which is a physical fob that can be placed on your
keychain. The enrollment process for that option is
covered in another video, which is linked in the description below. There are three simple steps to enable Duo:
Step 1. Enroll your mobile phone
Step 2. Generate your emergency backup codes
Step 3. Verify your WebAuth opt-in status
To set up a Duo software token, you will need the following: -a smartphone with
the Duo app downloaded -your UCInetID
-a computer with access to the internet Before you begin, download the compatible
Duo application onto your device. You can find it by searching for Duo Mobile
in your app store. Then, with your mobile device in hand, on
a computer go to the following URL. If you are not already logged into your UCI
account, you will be prompted to enter your UCInetID and password. Once you are logged in, the Duo Support Desk
home page will load. Under Add Software Token click on “Software
Token Registration” After reading the policy agreement, follow
the steps to enter relevant information about your mobile device, and finally register your
phone or tablet with your account. You’ll be asked to authenticate with Duo
via a push or a passcode to finish the process. These options are both on your registered
mobile device in the Duo app and are covered in greater detail in the “Daily Use” tutorial
which is linked in the description below. Once you authenticate, you will see a confirmation
screen. This screen will guide you to step 2 of the
Duo enrollment process, generating emergency backup codes. Many multi-factor services, such as Duo, will
allow you to generate a set of emergency backup codes that can be used to access your account
in the event you misplace or replace your phone. Unlike the authenticator codes that appear
in the Duo app, these single-use codes don’t change. After each code is used, it cannot be used
again. To generate these codes, click the link on
the enrollment confirmation page. You will be prompted to login again and authenticate
with Duo, and then you’ll land on the Emergency Backup Code page. Click the “Generate” button on the bottom
of this page to receive 10 backup codes. You’ve probably heard that you shouldn’t write
down your password, but these one-use codes are an exception. You should definitely print these or write
these down and keep them handy in a place where you can find them in an emergency, like
your wallet, pocketbook, or purse. If you do not generate these codes now, you
will have to call the OIT Help Desk at 949-824-2222 for assistance. After they verify your identity, they will
provide you with a temporary bypass code. The final step to enroll in Duo is to verify
that you are opted into WebAuth. WebAuth is the login page you encounter everyday
when you try to access services like Zotportal or Canvas with your UCInetID. To verify that you are opted in, select the
‘User’ link in the top-left corner to return to the main Enrollment page. If the Current WebAuth Opt-In Status says
“DISABLED”, please click the WebAuth Opt-In link at the top of the page, select “Enable”
and then click Submit. When you do, the main enrollment screen should
display your status as ENABLED. Going forward, you’ll see the UCI Multifactor
Login page after you sign in with your UCInetID and password anytime you access a Webauth-enabled
service. More information on how to use Duo once you
are enrolled is available in the “Daily Use” video linked below. Congratulations! Once you are enrolled, you are able to use
multi-factor authentication to safely access your UCI accounts. Please see our other tutorials for additional
instruction on using Duo multi-factor authentication, or visit our Help Desk for more information.

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